Disconnect power from your WiFi router and Sonos One speaker for 30 seconds. In the Sonos app, go to More > Settings > Room Settings > Sonos One Room > Amazon Alexa and follow the steps to remove it.ģ. In the Alexa app, go to Settings > Skills > Your Skills and remove/disable the Sonos skill.Ģ. If that doesn't help, please remove and then re-add Alexa to Sonos by following these steps:ġ. Do you see your iHeart account as setup and linked correctly? After that, go back to Settings > Music & Media > Choose Default Music Services (you may need to scroll down to see that option). Please start by opening the Alexa app and go to Settings > Music & Media > iHeart Radio. At this point we'd like to change gears a bit to see if a different approach helps at all. I also have trouble with Alexa recognising my playlists from Spotify which is equally frustrating!! It's so frustrating when you purchase something & end up having these issues. Unfortunately, I've been swamped with work and haven't had time to follow the instructions. For example, Marriott has created a brand-inspired playlist that guests and music lovers alike can listen to from anywhere, including as a default on in-room Echo devices.Below is the latest reply I had from Sonos support. What’s more, custom playlists allow hotels to impact a guest’s experience with the brand beyond their stay, as guests can continue to listen to the hotel’s playlist after check out. “iHeartRadio has expert programmers who work one-on-one with hotel brands to create a listening experience that matches the hotel’s identity and ethos.” “iHeartRadio’s availability on Alexa for Hospitality means that hotels will be able to provide a personalized listening experience for guests immediately as they enter their hotel room,” explains Jessica Jerrick, executive vice president of business development and partnerships for iHeartMedia. Programmers within iHeartRadio partner with a hotel to create a soundtrack for a brand, which can be played upon a default request-i.e., when a guest says, “Alexa, play music.” Hands-free music streaming is a popular feature of voice-activated assistants, and Alexa for Hospitality has partnered with iHeartRadio to connect guests with brand-curated and personal playlists in their hotel rooms. Alexa can also be used for the same actions that guests are accustomed to in their own homes-like playing music. Amazon recently announced Alexa for Hospitality, allowing guests to ask in-room Echo devices about hotel information and contact employees to request services. These in-room assistants can eliminate the middleman between guests and staff members assessing requests, and can even provide guests with information without involving a staff member. Both branded and independent hotels are increasingly adding voice-activated technology to their guestrooms.
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